SkinInspire Medical Aesthetics – Terms & Conditions of Service

1. About the Clinic

SkinInspire Medical Aesthetics is a nurse-led medical aesthetics and wellness clinic providing non-surgical cosmetic and medical treatments.

All services are delivered by appropriately trained, qualified, and (where applicable) registered professionals who are fully insured and working strictly within their defined scope of practice. Treatments are carried out in accordance with current evidence-based clinical guidelines, professional standards, and applicable legal and regulatory frameworks.

The clinic operates a robust framework of clinical governance, including patient safety protocols, infection prevention and control, safeguarding, accurate record keeping, and ethical decision-making. All patients are treated with dignity, respect, and confidentiality at all times.

2. Appointments & Booking

Appointments may be made via the clinic’s online booking system or directly through the clinic team.

A deposit is required to secure all appointments. This deposit forms part of the total treatment fee and will be deducted from the final balance payable.

By booking an appointment, patients confirm that:

They have read, understood, and agree to these Terms & Conditions
The information provided at the time of booking is accurate and complete to the best of their knowledge

Appointment times are scheduled to allow sufficient time for safe consultation, assessment, treatment delivery, and clinical documentation. Patients are expected to arrive on time to ensure continuity of care and avoid disruption.

3. Deposits, Cancellations & Non-Attendance

All deposits are non-refundable
A minimum of 48 hours’ notice is required to cancel or reschedule
Appointments cancelled within 48 hours will result in loss of deposit
Failure to attend (DNA) will result in full loss of deposit
Late arrival may result in reduced treatment time or cancellation where safe treatment cannot be delivered

These policies are in place to:

Protect allocated clinical time
Ensure fairness to other patients
Maintain safe and efficient clinic operations

The clinic reserves the right to decline future bookings where there is a pattern of late cancellations or non-attendance.

4. Consultation, Clinical Assessment & Informed Consent

All treatments are subject to a comprehensive consultation and clinical assessment.

This includes:

A full and accurate medical history, including past and current conditions
Review of medications, allergies, and relevant lifestyle factors
Assessment of the presenting concern and clinical suitability

Patients will be provided with clear and detailed information regarding:

The nature and purpose of the proposed treatment
Expected outcomes and realistic limitations
Risks, complications, and potential side effects
Alternative treatment options, including the option to decline treatment

Informed consent is:

Given voluntarily and without pressure
Based on sufficient, clear, and understandable information
Fully documented within the clinical record

Patients are encouraged to take time to consider their options before proceeding. Consent may be withdrawn at any stage prior to treatment.

5. Clinical Suitability & Duty of Care

All treatments are subject to professional clinical judgement and duty of care.

The clinical team has a legal and ethical responsibility to:

Act in the best interests of the patient
Ensure all treatments are safe, appropriate, and clinically justified
Decline or defer treatment where risks outweigh potential benefits

Treatment may be refused where:

There are contraindications or medical risks
Expectations are unrealistic or unachievable
There are concerns regarding psychological suitability, coercion, or external pressure

Patient safety and clinical appropriateness will always take precedence over patient request.

6. Treatment Outcomes & Expectations

All treatments are performed to a high clinical standard; however, outcomes cannot be guaranteed.

Results vary between individuals and may be influenced by:

Biological response and healing capacity
Age, skin condition, and medical history
Lifestyle factors such as smoking, alcohol intake, and sun exposure
Compliance with aftercare advice
Completion of recommended treatment protocols

Patients acknowledge that:

Results may be gradual, subtle, or require multiple sessions
Maintenance treatments may be necessary
No guarantee is given regarding effectiveness, longevity, or satisfaction

7. Medical Treatments & Prescribing

Certain treatments involve prescription-only medicines (POMs) and are subject to strict legal and clinical requirements.

Where applicable:

A consultation with a qualified prescriber is required prior to treatment
Prescribing decisions are made independently following clinical assessment
Treatment will only proceed where it is clinically appropriate and safe

Patients acknowledge that:

A prescription is not guaranteed
Treatment may be declined following assessment
Prescribing decisions cannot be influenced or pre-determined

8. Prescription-Only Medicines (POM)

Where a treatment involves prescription-only medication:

Medication is prescribed following clinical assessment and is issued for named patients only
Once prescribed, ordered, prepared, or allocated, it cannot be reassigned or reused due to legal, regulatory, and safety requirements
Patients have the right to decline treatment prior to prescribing

9. Aftercare & Patient Responsibilities

Aftercare advice is provided verbally and/or in writing following treatment.

Patients are responsible for:

Following all aftercare instructions provided
Avoiding contraindicated activities, products, or environments
Monitoring treatment areas for expected and unexpected responses
Reporting any concerns or adverse reactions promptly
Attending follow-up or review appointments where advised

Failure to adhere to aftercare guidance may:

Compromise results
Increase the risk of complications
Affect eligibility for further treatment or review

10. Complications, Adverse Events & Clinical Management

All procedures carry an inherent level of risk.

Potential risks include (but are not limited to):

Swelling, bruising, redness, and inflammation
Infection or delayed healing
Allergic reactions
Suboptimal or unsatisfactory outcomes

In the event of a complication:

The clinic will provide appropriate clinical advice and management
Follow-up care will be arranged where necessary
Referral to other healthcare providers may be required

Patients must contact the clinic promptly if they experience any unexpected or concerning symptoms.

11. Out-of-Hours Contact & Emergency Care

The clinic provides post-treatment support and guidance.

For non-urgent concerns outside of clinic hours:

Patients should contact the clinic via email
Messages will be reviewed and responded to as soon as reasonably possible during working hours

For urgent medical concerns or emergencies, patients must seek immediate care via:

NHS 111
Their GP
Accident & Emergency (A&E) services

The clinic does not provide a 24-hour emergency service and cannot guarantee immediate out-of-hours response.

12. Age Restrictions & Capacity to Consent

The clinic operates in line with safeguarding and consent principles.

Injectable treatments are strictly limited to patients aged 18 years and over
Cryotherapy (CryoPen) may be provided from age 4+, subject to clinical assessment
Acne and skin treatments may be provided from age 12+, subject to clinical assessment

For patients under 18:

A parent or legal guardian must be present at all times
Valid consent must be obtained from the parent or legal guardian
The young person’s understanding, willingness, and best interests will be assessed

Treatment will not proceed where there are concerns regarding capacity, safeguarding, coercion, or suitability.

13. Payments & Pricing

Payment is required at the time of treatment unless otherwise agreed in advance.

Prices:

Are subject to change without notice
Will be confirmed at consultation or booking

Patients are responsible for ensuring all balances are settled in full.

Prepaid treatments, packages, and memberships:

Are non-transferable
Are subject to specific contractual terms agreed at the time of purchase

14. SkinClub Membership Terms

SkinClub is a structured, fixed-term treatment membership designed to support long-term skin health and treatment outcomes.

By enrolling, patients enter into a contractual agreement for either 8 or 12 months.

Patients agree that:

Monthly payments must be maintained for the full duration of the agreement
Treatments may be accessed in line with the agreed treatment plan

Failure to maintain payments:

Constitutes a breach of contract
Where treatments have been received, outstanding balances remain payable
The clinic reserves the right to recover unpaid balances through formal recovery processes, including small claims proceedings

Memberships are non-transferable once commenced.

Medical Exception Clause

Membership may be paused or terminated where treatment is no longer clinically appropriate, including:

Diagnosis of cancer
Pregnancy

This will be actioned in the interest of patient safety. Supporting medical evidence may be requested.

15. Professional Conduct, Staff Safety & Red Card Policy

The clinic is committed to maintaining a safe, professional, and respectful environment.

A zero-tolerance approach applies to:

Abusive, aggressive, or threatening behaviour
Harassment or inappropriate conduct
Any behaviour that compromises safety, wellbeing, or dignity

The clinic reserves the right to refuse or withdraw services where necessary.

A formal Staff Safety (Red Card) Policy is in place. Any member of the team may:

Pause or stop treatment
Escalate concerns
Remove themselves or others from a situation where risk is identified

All actions are taken in the interest of maintaining a safe and professionally governed environment.

16. Complaints Procedure

Patients are encouraged to raise concerns promptly.

The clinic will:

Acknowledge and investigate complaints fairly and objectively
Maintain clear and accurate records
Provide a formal written response within 28 days

Where delays occur, patients will be kept informed.

17. Limitation of Liability

The clinic shall not be held liable for outcomes resulting from:

Failure to follow aftercare advice provided verbally or in writing
Undisclosed, withheld, or inaccurate medical information provided by the patient
External factors beyond clinical control, including but not limited to lifestyle influences, environmental exposure, or individual biological response

Patients acknowledge and accept that:

All treatments carry an inherent level of risk and variability in outcome
Results cannot be guaranteed due to individual physiological differences
The clinic relies on the accuracy and completeness of information provided by the patient when assessing suitability and delivering treatment

The clinic maintains appropriate professional indemnity and public liability insurance through KeepCover Insurance, providing cover for treatments carried out within the practitioner’s scope of practice and policy terms.

The clinic will take all reasonable steps to:

Provide treatments in line with current clinical standards and best practice
Maintain appropriate hygiene, infection control, and safety protocols
Ensure practitioners are suitably qualified, trained, and insured

To the fullest extent permitted by law, the clinic’s liability for any claim arising from treatment or services provided shall be limited to the value of the treatment received.

18. Amendments to Terms

These Terms & Conditions may be updated to reflect changes in clinical guidance, legal requirements, or services provided.

The most current version will apply at all times.