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Shop Medical-Grade Skincare Online

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Nurse Led Medical Aesthetic Clinic in Hitchin

SKININSPIRE Wellness Medical Aesthetics Skincare logo

SkinInspire Medical Aesthetics – Shipping Policy

1. Policy Overview

SkinInspire Medical Aesthetics offers retail and medical-grade skincare products via the clinic and online shop.
 

All products are supplied through approved manufacturers, distributors, or cosmetic pharmacies and are dispatched directly from these suppliers to the customer.
 

The clinic does not hold, package, or dispatch stock for online orders.
 

By placing an order, customers confirm that they have read, understood, and accepted the terms outlined within this Shipping Policy.

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2. Order Processing

All orders are processed once payment has been received and confirmed.
 

Orders are submitted directly to the relevant supplier, manufacturer, or pharmacy for fulfilment and dispatch.
 

Processing times may vary depending on:

  • Product availability and stock levels 

  • Supplier processing times 

  • Order volumes 
     

As the clinic does not hold stock for online fulfilment, same-day processing or dispatch cannot be guaranteed.

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3. Shipping & Delivery

All products are shipped directly from the supplier or manufacturer to the delivery address provided at the time of order.
 

Delivery timeframes may vary depending on:

  • Supplier location 

  • Courier services used by the supplier 

  • External factors impacting delivery networks 
     

Estimated delivery times are provided as guidance only and are not guaranteed.
 

SkinInspire Medical Aesthetics is not responsible for delays caused by:

  • Third-party couriers 

  • Supplier processing delays 

  • Events outside of reasonable control (including but not limited to weather, strikes, or transport disruption) 
     

 

4. Delivery Timeframes

Customers are advised to allow 3–5 working/business days for delivery from the date of dispatch.
 

This timeframe is an estimate only and may vary depending on supplier processing and courier services.
 

If your order has not arrived within this timeframe, please contact the clinic and we will liaise with the supplier or courier on your behalf to assist with tracking and resolution.
 

 

5. Delivery Locations

SkinInspire Medical Aesthetics currently accepts and fulfils orders within the United Kingdom only.
 

Orders placed for delivery outside of the UK will not be processed.
 

 

6. Packaging & Dispatch Responsibility

All products are packaged, handled, and dispatched by the supplier, manufacturer, or pharmacy.
 

SkinInspire Medical Aesthetics:

  • Does not package, handle, or dispatch products directly 

  • Does not oversee packaging, sealing, or preparation of goods prior to dispatch 
     

Responsibility for packaging standards, product handling, and dispatch conditions lies solely with the supplying company.
 

 

7. Clinic Stock & Dispatch

The clinic may hold limited stock for in-person purchase only.
 

However:

  • The clinic does not package, fulfil, or dispatch orders from clinic-held stock 

  • All online orders are fulfilled and shipped directly by the supplier, manufacturer, or pharmacy 
     

Clinic-held stock is not used for postal or delivery orders.
 

 

8. Customer Responsibility for Delivery Information

It is the responsibility of the customer to ensure that all delivery details provided are accurate, complete, and up to date.
 

This includes:

  • Any address held on file with the clinic 

  • Any address manually entered when placing an order via the website 
     

By placing an order, the customer confirms that:

  • The delivery address provided is correct at the time of purchase 
     

SkinInspire Medical Aesthetics will not be held responsible for:

  • Failed or delayed deliveries resulting from incorrect or incomplete address details 

  • Orders dispatched to an incorrect address provided by the customer 

  • Additional costs incurred as a result of re-delivery, redirection, or replacement 
     

Customers are advised to carefully check all delivery information before completing their order.
 

 

9. Delivery Responsibility

Customers are responsible for:

  • Being available to receive deliveries where required 

  • Following any delivery instructions provided by the courier 
     

SkinInspire Medical Aesthetics is not responsible for:

  • Failed delivery attempts 

  • Parcels left in safe places or with neighbours (where permitted by courier) 

  • Missed deliveries or delays caused by customer unavailability 
     

 

10. Lost, Delayed or Damaged Items

In the event of a delivery issue, the clinic will assist in liaising with the supplier or courier where appropriate.
 

However:

  • Delivery is fulfilled by third-party suppliers and couriers 

  • Resolution timeframes are dependent on supplier and courier processes 
     

If an item arrives:

  • Damaged 

  • Faulty 

  • Incorrect 
     

The customer must notify the clinic within 48 hours of delivery to allow investigation.

Any resolution will be managed in accordance with supplier policies and UK consumer protection legislation.
 

 

11. Prescription Products (if applicable)

Where products are prescribed or supplied via a pharmacy:

  • Additional legal and delivery requirements may apply 

  • Delivery may be subject to pharmacy and courier protocols 

SkinInspire Medical Aesthetics does not control pharmacy dispatch timelines once an order has been processed.
 

 

12. Contact

For any queries relating to shipping or delivery, customers should contact the clinic directly.

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